Call or Text us: (929) 605-4397
Frequently asked

FAQ

Everything about ordering custom watch boxes — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 100 units across most box styles. Smaller sample or pre-production runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for retail programs and recurring brand packaging.
Can I order a sample before a bulk run?
Yes. We can produce a physical pre-production sample of your box so you can check the material, fit, foil, and interior before we run the full order.
Can I mix box styles in one order?
Yes. You can combine builds — say single boxes for retail and a few multi-slot cases for VIP gifts — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, material, interior spec, and finish on file, so reorders match your previous run exactly.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal for logos, foil, and engraving. If you only have a logo, our designers will lay it out on the box for you.
Can you match my brand (Pantone) colors?
Yes. We match printed and material colors closely and offer custom anodize and Pantone matching. Ask about a sample if exact color is critical.
What finishing can you do?
Metallic foil stamping (gold, silver, custom), debossing/embossing, laser engraving on wood and metal, full-color printing, and inset metal plates — depending on the material.
I don’t have a logo — can you help?
Yes. Send a reference and our designers will build print- and foil-ready artwork and lay it out on your box at no charge.

Materials, Fit & Interior

What are the boxes made of?
Rigid paperboard, PU and genuine leather, solid and veneered wood, anodized aluminum, and velvet-wrap — depending on the build you choose.
Will the box fit my watch?
Yes — we size the interior pillow or foam to your timepiece. Send us the watch dimensions or a sample and we’ll build the fit around it, including oversized cases.
Can I choose the interior lining?
Yes. Velvet, microfiber, suede, and die-cut foam are available, in colors that complement your brand.
How many watches can a case hold?
From a single watch up to twelve or more in a multi-slot case, with custom slot counts available.
Can you add a glass-top display lid or a lock?
Yes. Glass-top display lids and lockable options are available on wooden, multi-slot, and aluminum cases.

Production & Shipping

How long does production take?
About three to four weeks from approved mockup for standard builds; complex materials or finishes may add a short step we’ll flag up front.
Do you offer rush production?
Yes. Rush is available for a firm launch, gift-season, or event deadline — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity, box weight, and destination. Rigid and metal cases weigh more than paperboard, which we factor into the quote.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do custom watch boxes cost?
Bulk pricing is by quote; typical ranges run from about $3.50 per unit for a simple single box up to $22.00 for a large multi-slot case, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on material, size, interior, finishing, and quantity. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established companies.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.